Terms of Service

Last updated: April 28, 2026 — Effective immediately upon acceptance

By registering, purchasing, or using any service offered on https://guyven.com, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you must not use the platform or its services.

This Agreement is entered into between the website user (the "Client") and the owner of the website (the "Service Provider"). Each is individually referred to as a "Party" and collectively as the "Parties".

1. Definitions

In this Agreement, the following terms have the indicated meaning:

• "Website" / "Platform" — the website accessible at guyven.com, owned, controlled, managed, maintained, and hosted by GUYVEN LLC.
• "Agreement" — this Services and Consulting Agreement.
• "Starting Date" — the date on which the Client accepts this Agreement.
• "Service Provider" — GUYVEN LLC, a limited liability company registered under the laws of the State of Wyoming, USA.
• "Client" — any individual who registers, applies for, or uses any service offered on the Website.
• "Services" — the services offered by the Service Provider as described in Section 4.
• "Company" — any company that the Client may incorporate in Portugal with the assistance of the Service Provider.
• "Charges" — the fees payable by the Client for the Services as specified at the time of purchase.

2. Obligations of the Service Provider

2.1. The Service Provider will provide the Services as defined and described in Section 4.

2.2. The Service Provider commits to maintaining regular communication with the Client throughout the duration of the Agreement.

2.3. The Service Provider will perform all Services with reasonable skill and care, in compliance with applicable laws and professional standards.

3. Obligations of the Client

3.1. The Client commits to providing all required documents, input, and information requested by the Service Provider in a timely manner to enable proper service delivery. Delays caused by the Client's failure to provide required information do not constitute a breach by the Service Provider and will not entitle the Client to a refund.

3.2. All Client identity documents must be valid, meet applicable legal requirements, bear the Client's signature, and be free from alteration. The process cannot be initiated without documents meeting these standards.

3.3. The Client warrants that all information and documentation provided to the Service Provider is accurate, complete, and not misleading. The Client accepts full responsibility for any consequences arising from inaccurate or incomplete submissions.

3.4. The Client agrees to comply with all applicable laws in connection with the receipt of the Services.

4. Services and Terms of Provision

4.1 Company Incorporation

4.1.1. Initial Scope: The Service Provider will provide consultancy services for the establishment of a limited liability company in Portugal, including:

• Applying for and issuing Portuguese taxpayer IDs (NIF) from the competent authorities
• Applying for and obtaining company name reservation and scope approval certificate
• Providing a registered business address for company registration in Portugal
• Executing all required steps to incorporate the company at the Registry
• Paying all government fees for taxpayer IDs, company name reservation, and company registration

4.1.2. Monthly Scope: Ongoing monthly services include:

• Receiving the company's mail and notifying the Client of all correspondence (correspondence will be deleted 14 days after scanning)
• Scanning and emailing digital copies of all important company correspondence

4.1.3. Government fees paid for company creation are non-refundable. Refunds, where applicable, cover processing fees only.

4.1.4. All services are provided to individuals only and cannot be provided to other entities. All invoices will be issued in the Client's name exclusively.

4.2 NIF — Número de Identificação Fiscal

The Client appoints the Service Provider to represent their interests and those of their family members in applying for a Portuguese NIF. The scope of work includes:

• Applying for and issuing Portuguese taxpayer IDs from the Tax and Customs Authority (Autoridade Tributária e Aduaneira)
• Provision of a local tax representative for a period of 1 year for non-residents

4.2.1. The Client declares and confirms that they have never previously possessed, applied for, or been assigned a NIF or equivalent tax identification number in Portugal or any other jurisdiction, unless explicitly disclosed in writing prior to placing an order.

4.2.2. The Client declares that they have not authorised any other person, entity, or third party to apply for or obtain a NIF on their behalf.

4.2.3. Providing false or misleading information regarding NIF status may result in immediate termination of account access and services, forfeiture of fees paid, and referral to relevant authorities where required by law.

4.2.4. The Client agrees to promptly notify GUYVEN LLC in writing if their NIF status changes or if any inaccuracy in the information provided comes to their attention.

4.2.5. GUYVEN LLC reserves the right to request additional documentation or information to verify the Client's NIF status. Failure to provide such documentation upon request may result in termination of account access and services without refund.

4.2.6. If GUYVEN LLC contacts the relevant tax authority and it is determined that a NIF has already been assigned to the Client, all service fees paid in connection with that NIF application are non-refundable.

4.2.7. The NIF service cost includes 12 months of fiscal representation. At the end of that period, fiscal representation will automatically renew at €99/year and will be charged to the Client's payment card on file. The Client may cancel this renewal after becoming a Portugal tax resident by updating their address with the tax office, or by appointing a new fiscal representative and notifying GUYVEN LLC in writing.

4.2.8. The cost for requesting a tax portal password via the NIF application form is €10. Any subsequent password reset requests will incur a fee of €20 per request.

4.2.9. Password delivery timelines are not guaranteed and are subject to factors beyond GUYVEN LLC's control, including tax office processing times and postal service delays. GUYVEN LLC accepts no liability for delays caused by such external factors.

4.3 NHR — Non-Habitual Resident Tax Status

The Client appoints the Service Provider to represent their interests in applying for NHR tax status in Portugal.

4.3.1. The Client confirms they have not authorised any other person, entity, or third party to apply for NHR status on their behalf.

4.3.2. Providing false or misleading information regarding NHR status may result in account termination, loss of service access, and applicable legal penalties.

4.3.3. GUYVEN LLC may request additional documentation to verify NHR eligibility. Non-compliance may result in account termination and service denial without refund.

4.3.4. The fee for a CRUE address registration is €2,000/year, which is non-refundable once the application has been submitted.

4.3.5. The CRUE service includes appointment scheduling, document preparation, and support during city hall visits.

4.3.6. The address provided under this service is exclusively for CRUE registration and tax office correspondence. Any other use of this address is strictly unauthorised and may result in immediate service termination without refund.

4.3.7. The Client may cancel the address subscription by providing written notification via email confirming their NIF has been updated with a new address at the tax office.

4.4 NISS — Número de Identificação da Segurança Social

The Client appoints the Service Provider to represent their interests in applying for a Portuguese NISS (social security number). The scope of work includes:

• Applying for and issuing a Portuguese social security number from the Social Security authority (Segurança Social)

4.4.1. The Client confirms they have not authorised any other person, entity, or third party to apply for a NISS on their behalf.

4.4.2. The Client warrants that all information provided in connection with the NISS application is accurate and complete. Inaccurate information may result in forfeiture of fees and termination of services.

4.5 Document Notarisation

GUYVEN LLC offers document notarisation services, including certification by an EU notary public, in accordance with applicable laws and regulations.

4.5.1. The estimated turnaround time for notarisation is 24 hours, subject to appointment availability and excluding public holidays. This estimate is not a guarantee.

4.5.2. Delays beyond the estimated turnaround time do not constitute a breach of these Terms and do not entitle the Client to a refund or compensation.

4.5.3. Documents notarised through this service will be eligible for use in countries party to the Hague Convention. Acceptance by specific authorities within those countries remains at the discretion of the receiving authority.

4.5.4. The Client is responsible for verifying the specific requirements of any public authority in the country where a notarised document will be presented.

4.5.5. Documents certified by an EU notary public may be accepted without an apostille within the European Union; however, acceptance remains at the discretion of the receiving authority.

4.5.6. The standard fee for notarisation is €85 per document. This fee is payable at the time of the service request. Fees may vary depending on the document type and will be communicated prior to processing.

4.5.7. Refund conditions: refunds are only available before the notarised document has been delivered to the Client digitally. Once the Client has received an electronic copy, the fee is non-refundable.

4.6 Bank Account Opening

The Client appoints the Service Provider to represent their interests in opening a Portuguese bank account. The scope of work includes liaising with the bank branch on the Client's behalf.

4.6.1. Fees: €350 (remote) / €500 (in-person), structured as follows:

• Process fee: €175 (remote) / €250 (in-person) — payable upon instruction
• Success fee: €175 (remote) / €250 (in-person) — payable upon account opening

4.6.2. These fees do not include any initial deposit required by the bank or the bank's own monthly maintenance fees.

4.6.3. In the event of a bank refusal or a Client-initiated refund request, 50% of the total service fee will be refunded. The remaining 50% covers work already performed and is non-refundable.

4.6.4. The estimated turnaround time is 3–4 weeks, based on documentation received. This estimate is not guaranteed, as bank compliance timelines, international processing, and other external factors are outside GUYVEN LLC's control.

4.6.5. GUYVEN LLC is not a bank or financial institution and cannot guarantee that a bank account will be opened. The final decision rests solely with the bank.

5. Verification Policy

GUYVEN LLC implements comprehensive verification processes to ensure the integrity and security of all services. This policy applies to all Clients.

5.1. Integrity Checks: We conduct thorough checks to identify fraudulent patterns, including forged or altered documents and inconsistencies in submitted information. Specifically:

• Identity verification: A mismatch between a Client's live image and their photo ID will result in temporary service suspension pending additional verification.
• Multiple identity use: Use of a single selfie with different IDs or names will result in immediate denial of service.
• Fraud list screening: Clients identified on any fraud or sanctions list will not be eligible for services.
• Document authenticity: Submissions showing signs of digital alteration or tampering will be automatically denied.

5.2. Consequences of Verification Failure: Verification failure will result in denial of the requested service. Fees paid may be retained to cover processing expenses incurred. GUYVEN LLC will cooperate fully with law enforcement authorities in investigating and addressing fraudulent or illegal activities.

5.3. GUYVEN LLC reserves the right to request any additional documentation or information necessary to complete verification at any point in the service process. Failure to comply will result in service termination without refund.

6. Duration, Charges & Payment Terms

6.1. Duration: This Agreement commences on the Starting Date and continues until either Party provides written notice of termination by email at least 30 days in advance. All obligations, including payment for Services already provided up to the termination date, must be fulfilled in full regardless of termination.

6.2. Charges: The Client will pay the Charges applicable to the Services purchased, plus any applicable taxes and duties, at the rates displayed on the Website at the time of purchase. GUYVEN LLC reserves the right to modify pricing with reasonable notice to existing Clients.

6.3. Payment: All payments are due at the time of service request unless otherwise specified. Payments are processed through the payment methods available on the Platform. All fees are stated in Euros (€) unless otherwise indicated.

6.4. Recurring charges: Where a service includes automatic renewal (such as fiscal representation), the Client authorises GUYVEN LLC to charge the payment card on file at each renewal date. The Client is responsible for keeping their payment details up to date.

7. Refund Policy

7.1. The Service Provider is released from liability for any failure or delay in performance caused by a third party's refusal or decision (including government agencies, compliance departments, banks, or relevant institutions). Fees paid in such cases are subject to the refund terms of the specific service (see Section 4).

7.2. Where a refund is applicable, GUYVEN LLC will refund only the exact amount paid by the Client for the specific service in question — no additional compensation, interest, or consequential damages will be paid. By using GUYVEN LLC's services, the Client explicitly agrees to this limitation.

7.3. No refund is owed in the following circumstances:

• Section 4.2.6 — NIF already assigned to the Client
• Section 4.5.7 — Notarised document already delivered digitally
• Section 5.2 — Service denial due to verification failure or fraud
• Section 7.1 — Third-party refusal beyond GUYVEN LLC's control
• Any service where the application has already been submitted to a government authority on the Client's behalf

7.4. All refunds will be made exclusively to the same payment card used by the Client at the time of purchase. Refunds to alternative payment methods will not be processed.

7.5. Refund requests must be submitted in writing to info@guyven.com within 30 days of the event giving rise to the request. Requests submitted after this period will not be considered.

8. Representations & Warranties

Each Party represents and warrants as of the Starting Date that:

• It has the full legal power and authority to enter into and perform this Agreement, and has taken all necessary internal actions to authorise its execution.
• This Agreement constitutes a valid, legal, and binding obligation, enforceable in accordance with its terms.
• The Service Provider will deliver the Services with functional and professional independence.
• Both Parties will comply with all applicable laws, rules, and regulations in performing their respective obligations under this Agreement.

9. Compliance with Laws

Both Parties will comply with all compulsorily applicable laws, regulations, and governmental requirements in performing their obligations under this Agreement, including but not limited to applicable data protection, anti-money laundering, and financial services legislation.

10. Confidentiality

10.1. Each Party agrees not to disclose to any third party any confidential information received from the other Party, including costs, expenses, business methods, techniques, or any document or information identified as confidential or which a reasonable person would understand to be confidential, except to employees, attorneys, auditors, consultants, agents, or subcontractors with a confidentiality obligation (collectively, "Representatives").

10.2. Each Party is responsible for any breach of confidentiality by its Representatives. Confidential information may not be disclosed to any party who is, or may become, a competitor of the other Party. This obligation continues for one (1) year after expiry or termination of this Agreement.

10.3. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of this Agreement; (b) was already known to the receiving Party prior to disclosure; (c) is independently developed by the receiving Party; or (d) is required to be disclosed by law, court order, or regulatory authority.

11. Force Majeure

11.1. Neither Party is liable for any failure or delay in performance where such failure or delay arises directly or indirectly from circumstances beyond reasonable control, including but not limited to: acts of God, earthquakes, volcanic eruptions, fires, floods, wars, civil or military disturbances, sabotage, terrorism, epidemics, pandemics, riots, loss of utilities, hardware or software failures, communication service failures, DDoS attacks, accidents, labour disputes, or acts of any civil, military, or governmental authority.

11.2. The affected Party must notify the other Party in writing within 10 business days of the occurrence of a force majeure event.

11.3. If a force majeure event continues for more than 60 consecutive days, either Party has the right to terminate this Agreement by written notice, without liability to the other Party, except for obligations already accrued prior to the force majeure event.

12. Contract Disputes & Applicable Law

12.1. The Parties agree to attempt to resolve any dispute arising from this Agreement through good-faith negotiations before resorting to formal proceedings. Either Party may initiate negotiations by sending written notice to the other Party identifying the dispute and its proposed resolution.

12.2. This Agreement is governed exclusively by the laws of Portugal, without regard to its conflict of laws principles.

12.3. If a dispute cannot be resolved through negotiation within 30 days of written notice, either Party may submit the dispute to the competent courts of Portugal, whose jurisdiction both Parties irrevocably accept.

12.4. Nothing in this section prevents either Party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

13. Final Provisions

13.1. By using the Platform or purchasing any Service, the Client confirms acceptance of these Terms of Service in their entirety.

13.2. GUYVEN LLC reserves the right to engage third-party contractors or service providers to fulfil any part of the Services described in these Terms. GUYVEN LLC remains responsible for ensuring those third parties perform to the standards required by this Agreement.

13.3. GUYVEN LLC reserves the right to modify these Terms of Service at any time. Changes will be communicated to registered Clients by email and/or by a notice on the Website at least 14 days before taking effect. Continued use of the Platform after that date constitutes acceptance of the revised Terms.

13.4. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

13.5. This Agreement constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior agreements, representations, or understandings, whether written or oral.

13.6. Failure by either Party to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.